General Terms of Service
Host Box Online offers a variety of services to customers that range from hosting and website services including shared hosting, WordPress hosting, email, cloudFlare services, and domain registration services among others. These services are collectively referred to as "Services."
By using Host Box Online's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
These Terms form a binding legal agreement between Host Box Online and any person or organization who purchases, accesses, or uses Host Box Online's Services ("Customer" or "You"). Customer represents, warrants, and agrees that (a) Customer has the full power and authority to enter into and perform under these Terms, or (b) if Customer is using these Services on behalf of an organization, entity, or group, that Customer is authorized to accept these Terms.
If there is anything you do not understand in this Agreement, please contact us.
Account Ownership authority
The owner of the payment account which is used, is designated as the authorized owner of the account."
Account Use of Service
The owner of the payment method which is used for payment on the account is designated as the authorized owner of the account."
Services Taxes and fees
Host Box Online shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Host Box Online Web Hosting's server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold."
Payment and Subscription
Host Box Online provides subscription-based services that renew automatically on a recurring basis to prevent any disruption of said services.
Payment for all non-hourly services is due and payable in advance of the time in which said services are provided. Payment for all hourly services is due and payable on the first (1st) of every month for the usage of the service for the previous month.
Using payment information for Credit Card, PayPal, at the time of checkout will store that information on file for future use.
All invoices will be paid automatically using the payment information stored on file with Host Box Online, such as Credit Card, PayPal. This would include invoices for new orders, renewal of existing services, hourly service usage, invoices created from the Client Area, and fees of any kind.
Listed fees for Host Box Online services do not include any sales, use, revenue, excise, or other taxes imposed by any taxing authority. Any non-hourly service with an invoice that is outstanding for more than fourteen (14) days may be terminated. All services billed on an hourly rate must be paid for within one (1) days of their due date or risk suspension. Any hourly service that is unpaid beyond ten (10) days will be terminated."
Anniversary Billing and Renew
Host Box Online uses Anniversary Billing for service renewals and new service orders. The day of the month that an account is opened, would work as the recurring due date for the services purchased on the account and would function as the first day of every new billing cycle.
New services purchased on the account would have their first billing cycle and invoice prorated to allow for their next billing cycle to begin on the Client's recurring due date. Due to the nature of how they are provided, Anniversary Billing would not apply to services like Domains, Web Disgn."
Websites and Domain Transfers
Our Support Engineers will make every effort to assist you with the move of your website or server to us. Transfers are provided as a courtesy service, and Host Box Online does not make any guarantees regarding the possibility, prospect, or time required to complete a transfer of accounts. Every hosting company is structured differently, and some hosting platforms retain data in an inconsistent or proprietary configuration, which may result in migration attempts being immensely difficult and possibly impossible to migrate partial or all account data. In certain situations, we may not be able to provide you the assistance in the transferring of data from a previous hosting provider. In no event shall Host Box Online be held liable for any lost or missing data or files resulting from a transfer to or from Host Box Online. You are solely responsible for backing up your data in all circumstances. You are also solely responsible for ensuring the integrity of the data once our engineer provide notice that to the best of their knowledge the migration is complete.
Backups and Data Loss
Your use of Host Box Online Services is at your sole risk. Host Box Online servers not yet setup with RAID to constantly mirror all data to a second disk. Host Bo Online is not responsible for files and/or data stored on Host Box Online servers. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on Host Box Online servers. Host Box Online does not take backups of any kind of customer data, customer's are responsible for managing and backing up their own data.
Money Back and Refunds
Payments made for eligible services provided by Host Box Online, LLC may be eligible for a prorated refund. In order to be eligible for a refund a service must be cancelled within our client portal. Once the service is cancelled a refund may be requested. The refund request must be made within thirty (30) days of the payment transaction time. The transaction time means the time that the payment transaction or charge occurred. Generally speaking this is the date of original purchase or renewal for the service in question. Host Box Online will not grant refunds in advance. Refunds requested prior to cancellation or outside of the thirty (30) days time window from the payment transaction time, are considered invalid and not eligible for a refund.
The following products and services are eligible for refunds.
- Web Hosting
- Web Disgn
The following products and services are not eligible for refunds.
- Software Licenses
- Domains
- Free Accounts
- Third-party products
- Products or Services that are terminated for violations of our Terms of Service
Unlimited Hosting Policy
Host Box Online will allocate an unlimited amount of disk space and bandwidth for our Shared Hosting plans, That unlimited disk space and bandwidth may only be used to store and transfer files relevant to the website(s) being hosted on those services. If a Client causes continuous server or service interruptions under their current plan, they will be asked to upgrade to a more powerful plan.
In the event that such interruptions are being caused, we would notify the Client, informing them they need to upgrade. In extreme cases, the service would be suspended to prevent further server or service interruptions. The service would also be suspended if the Client does not contact us after warning emails regarding the need to upgrade have been sent.
Abuse Towards Host Box Online
At Host Box Online, Clients are treated with respect. In return, Host Box Online expects an equal level of respect from their Clients. If Host Box Online feels that a Client is being disrespectful or demeaning towards any staff member, the Client may be asked to move to a new hosting provider. That Client will then be given seven (7) days to move to a new host. After this time period, Host Box Online reserves the right to completely remove/terminate the Client's account. The Client will not be entitled to any refunds. However, refunds may be issued for advanced payments if Host Box Online chooses to do so.
Server Abuse/Customer Abuse
Any attempted attack against any Host Box Online server and/or Client being hosted by Host Box Online will result in automatic termination of the offending account with no refund including, but not limited to, no refunds for advanced payments, and a permanent banning of the offending Client.
Price / Plan Changes
Host Box Online reserves the right to change prices at any time. We will provide you with at least thirty (30) days prior to you being billed at the updated price. It is your sole responsibility to periodically review billing information provided by Host Box Online through the customer portal.
Changes to the Agreements or the Services
Host Box Online may modify, add, or delete portions of this Agreement at any time. Host Box Online will post a notice on the Host Box Online website for a period of thirty (30) days before the effective date of any such change. Thereafter, your use any of the Services shall constitute agreement to such change.
Host Box Online may modify, change, or discontinue any aspect of the Services at any time.
Cancellations
With the exception of Domain name registrations, and items stored in Cloud Storage, it is required to request cancellation of a service through the Client Area on the service's management page. Attempting to cancel through any other form of contact.